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Email us on: info@abcbouncycastles.co.uk

Refund & Cancellation Policy

ABC BOUNCY CASTLES LTD understand that sometimes plans change and that it may become necessary to amend or cancel your booking. Our refund and cancellation policy details any cancellation fees that may be due and payable or if any refunds would be due.

Our refund and cancellation policy applies to all our bookings and accompanies our hire Terms & Conditions Policy.

On booking a party entertainment package, bouncy castle hire, soft play hire or children's party package with us (ABC BOUNCY CASTLES LTD) you have the right to cancel and receive any payment back within 7 days of making your booking, (excluding booking fee) unless your booking is received within 14 days before your party or event then you can only change the item or date, no refund will be made.

You can change the bouncy castle or children's party package up to 48 hours before your party or event & this subject to availability.

Booking Fee

A non - refundable £20.00 booking fee will be required in all circumstances and will be deducted from the total cost of your booking.

Your booking fee payment is non-refundable, covering our administrative costs when reserving your date and assets / equipment. Please see below for more information on circumstances where this may be refunded

For bookings not made online, booking fees are to be paid within 3 working days, when packages / assets / equipment and dates have been reserved. ABC BOUNCY CASTLES LTD can not hold any dates for assets / equipment without a booking fee paid.

ABC BOUNCY CASTLES LTD will send a reminder email if no booking fee payment has been received after 3 working days. Should we not receive your booking fee payment after 5 working days ABC BOUNCY CASTLES LTD reserves the right to cancel your booking and release the date and or assets available to be booked by others.

Cancellation due to Weather

If we, ABC BOUNCY CASTLES LTD cancel on the grounds of safety due to poor weather conditions that may cause injury the option of a new hire date will be offered. If the customer cancels due to poor weather conditions less than 12 hours before the time of your booking no refund will be given. The option of a new hire date may be offered at the discretion of ABC BOUNCY CASTLES LTD.

Cancellations by the customer due to weather conditions must given at least 2 hours before the agreed delivery time. Failure to do so will result in the full hire or package charge payable with no option of a new hire date available.

Cancellation by the Client / Customer

All cancellations must be made over the phone by calling 07810460277 during normal office hours of 9am to 7pm. We also require confirmation of the cancellation in writing. This can be sent to info@abcbouncycastles.co.uk

The following charges will apply to all bookings where cancelled by the customer:

- Cancellation for all outdoor bouncy castle & soft play bookings.

Cancellation on the day (24 hours before booking date) - 100% of total cost.
Cancellation 6 full days before booking date or less - 50% of total cost.
Cancellation 7 full days before - No charge except any booking fee paid.

- Cancellation for all indoor bouncy castle, soft play & party package bookings.

Cancellation on the day (24 hours before booking date) - 100% of total cost.
Cancellation less than 14 full days before booking date - 50% of total cost.
Cancellation 14 full days before booking date - No charge except any booking fee paid.

- Cancellation for all event, funday or corporate / commercial events.

Cancellation on the day (24 hours before booking date) - 100% of total cost.
Cancellation less than 14 days before the event - 100% of total cost.
Cancellation 14 full days before - No charge except any booking fee paid.

- Cancellation for other services.

Cancellation on the day (24 hours before booking date) - 100% of total cost.
Cancellation less than 14 days before the event - 100% of total cost.
Cancellation 14 full days before - No charge except any booking fee paid.

Cancellation due to unsuitable surface or size / Part package cancellation

It is the customers / clients responsibility to measure the size of the area that the bouncy castle, inflatable or soft play will be located, including the venues ceiling height for indoor hires. The bouncy castle, inflatable and soft play size is clearly displayed within the bouncy castle, inflatable, soft play description and its required area size. ABC BOUNCY CASTLES LTD reserve the right to cancel / refuse the setup of a bouncy castle, inflatable or soft play if:

The setup area is of an insufficient size that is likely to cause injury and / or damage to our equipment.
The surface type is not suitable for appropriate anchorage and / or likely to cause injury or damage to our equipment.
The ceiling height within indoor venues is not high enough and / or likely to cause injury or damage to our equipment.
For any other reason that ABC BOUNCY CASTLES LTD believe that a bouncy castle, inflatable, soft play or any equipment provided by ABC BOUNCY CASTLES LTD may or is likely to cause injury or damage to our equipment, the setup location or venue.

Where we are unable to set up the bouncy castle, inflatable or soft play due to issues relating to insufficient area size, unsuitable surface type or inadequate ceiling height the full remaining payment balance will still be payable. If paid in full no refund will be given.

When a bouncy castle, inflatable or soft play is hired as part of a party package but is cancelled due to insufficient area size, unsuitable surface type or inadequate ceiling height the full party package remaining payment balance will still be payable. If paid in full no refund will be given. Other services within the party package will still be provided.

Cancellation by ABC BOUNCY CASTLES LTD - Non weather related

It is very rare for us to have to cancel a booking, but sometimes we are forced to due to circumstances that are beyond our control. Cancellation due to reasons beyond our control (except for weather please see above) a full refund of any monies paid including any booking fee, i.e but not exhausted to vehicle breakdown, equipment breakdown, staff shortages or any other reason, excluding health and safety grounds, lack of space, access, wrong surface type or for not producing if requested acceptable forms of ID, as these are confirmed before booking and are down to the customer to check and confirm.

Force Majeure

ABC BOUNCY CASTLES LTD will not be liable for any failure or delay in our obligations where that failure or delays from cause is beyond our reasonable control. Such causes include, but not limited to: traffic, weather effecting delivery of equipment to a location by specified time, weather effecting use of equipment, power failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, acts of war, governmental action, epidemic, pandemic or other natural disasters or anything else that is beyond our control.

If ABC BOUNCY CASTLES LTD have to cancel due to Force Majeure providing that you have only paid your Booking Fee, none of the above cancellation charges set out above will need to be paid however your Booking Fee is non-refundable and only transferable to a date within six Months of your original booking date. If You have paid in full, we will allocate any payments already made to a new booking. We cannot refund the money already paid it must be allocated a new booking within six months of original booking date.

This Refund & Cancelation Policy document was last updated on 28/03/2023